Epic Games, the studio behind Fortnite, received an “F” rating from the Better Business Bureau over complaints against its customer service and issues with exchanges and refunds. Epic Games, which has launched its own online store, said that it has addressed the issues through its own channels.
Epic Games, the studio behind the massively popular Battle Royale shooter Fortnite, was awarded an “F” rating for its customer service by the Better Business Bureau (BBB).
The Better Business Bureau tagged Epic Games with its lowest possible rating because of “unanswered customer complaints.” The bureau said that it has 279 complaints against the studio on file over the past three years, with 271 complaints logged in 2018. Out of the total number, the Better Business Bureau said that 247 are unanswered.
According to the BBB, most of the complaints against Epic Games deals with its customer service, and issues regarding refunds or exchanges.
