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Google apologizes to cloud customers over threatening emails


A broken update triggered emails in which customers were warned about being late with cloud payments
Google has apologized for the emails it recently sent out to Cloud, Firebase and API users in which it asked them to update their payment information or face account suspension. As it turns out, the emails were sent out in error, triggered by a misconfigured update for the Google Cloud Platform. “Google Workspace customers received a warning message on the Admin console user interface and an email regarding an issue with processing their account payment,” the company explained in its incident report. “Impacted customers were redirected to update payment information. Attempts to update the primary payment method caused the admin console to become unresponsive. Initial investigation of this issue revealed the impact was triggered after an update to the payment configuration was released during the impact time frame.

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