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Google Duplex AI Reservation Service Still Relies Heavily On Human Handlers

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A new report from the New York Times has indicated that humans actually need to intervene in quite a few cases for current Duplex reservations.
Google has been making greats strides to bring its Duplex reservation service to more states. For those not in the know, Google Duplexuses advanced artificial intelligence (AI) to automatically make reservations for you (i.e. dinner for two at a restaurant). You tell the Google Assistant where you want to eat, what day/time, and how many people will be attending; Duplex then places the call for you — using an incredibly human-like voice — and books the reservation.
A new report from the New York Times has indicated that humans actually need to intervene in quite a few cases for current Duplex reservations. In fact, as many as 25 percent of calls are actually initiated by a human in a Duplex call center.

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