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SurfEasy VPN review

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SurfEasy is a good choice for novices wanting a hassle-free VPN, but more advanced users will be better off elsewhere.
SurfEasy is a straightforward Canadian-based VPN, once owned by Opera Software, but purchased by NortonLifeLock in 2017.
The service offers 500 servers in 28 countries (or, maybe, 1000 servers – the website uses both figures). Native clients for Windows, Mac, iOS and Android (plus Chrome and Opera extensions) makes it very easy to set up, you can use up to five devices simultaneously, there’s 24/7 support via email and live chat, and you get built-in ad and tracker-blocking, too.
A ‘Wi-Fi Security’ feature automatically protects you as soon as you connect to an insecure wireless hotspot.
Pricing is good at just $5.99 billed monthly (many providers charge $10 or more), or a low $2.49 a month on the annual plan. You might find cheaper deals around, but usually only with longer-term plans, such as Surfshark’s $1.99 a month over two years.
There’s no trial, but the company does at least offer a 14-day money-back guarantee. That’s a step up from the 7 days SurfEasy used to give you, but the likes of ExpressVPN and NordVPN offer 30, and CyberGhost gives you a full 45 days to make up your mind.
SurfEasy claims to be a ’no log VPN for your devices‘, but finding out what they means takes a little longer than usual. The SurfEasy privacy policy is at the very bottom of the ‚NortonLifeLock Product and Services Privacy Notices‘ page, an 11,000+ word document covering the core details for every single product in the Norton range.
When we eventually reached SurfEasy’s details, though, they were surprisingly brief. The service collects or accesses your IP address and location; device ID, name, type, and (for mobile devices) operating system; the number of bytes transferred using the service; diagnostics information ‚to assist with debugging a problem with the service‘, and ‚Reporting metadata on product and application usage.‘
This is all a little vague. For example, the document says it might only access this data, which suggests it’s used for the session only, but it might collect at least some, which implies a persistent log.

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