Here’s a look at how Honeywell, along with partners Atrium Health, Tepper Sports & Entertainment and Charlotte Motor Speedway is approaching the business processes of mass vaccinations.<\/b>
\nHoneywell is in the middle of a grand experiment to create a playbook for mass COVID-19 vaccinations via continual improvement and events that will rely on a bevy of technologies such as the industrial Internet of things. With partners Atrium Health, Tepper Sports & Entertainment, and Charlotte Motor Speedway, Honeywell is working with the State of North Carolina to distribution 1 million COVID-19 vaccinations by July 4. The public-private partnership, which is now on its second pilot launching mass vaccinations at Bank of America Stadium in Charlotte, NC, highlights the moving parts behind the vaccination effort. Vaccine management is a hot space as Workday, Salesforce, Microsoft, and ServiceNow rush offerings to the market. The idea is that existing enterprise platforms can be used to bridge data silos and legacy systems. But software only goes so far. Vaccine distribution creates new issues with everything from the supply chain, logistics, and people management. Must read: The North Carolina vaccination effort also highlights another trend. Digital and business process transformation are becoming increasingly intertwined and will require continuing tweaking. We caught up with Taylor Smith, CMO of Productivity Solutions & Services at Honeywell, to check in on the public-private partnership and lessons from the mass vaccination pilots. Here are some lessons from the mass vaccination effort to ponder. Know the customer experience today and tomorrow. Smith said there were multiple systems to connect, but the first thing needed was a simple walkthrough. Smith said: The next pilots will inform how drive-through vaccinations and walk-ins simultaneously will work. Break processes down into components. Smith said: Use IT’s 80\/20 rule. Customize as needed but don’t go overboard. Smith explained: Be prepared to continually discover gaps and fill them. Smith said Atrium had a robust internal medical record system that had the data the state needed to capture. The state created a new system to capture and aggregate vaccine demand. The problem? There was no mass import capability and the systems relied on manual data entry in a Web form. That approach didn’t scale and required a new approach. Smith said: Iteration isn’t going to end. Smith said: The Monday Morning Opener is our opening salvo for the week in tech. Since we run a global site, this editorial publishes on Monday at 8:00am AEST in Sydney, Australia, which is 6:00pm Eastern Time on Sunday in the US. It is written by a member of ZDNet’s global editorial board, which is comprised of our lead editors across Asia, Australia, Europe, and North America.<\/p>\n