While 2017 has generally been kind to Samsung, it ended on a not so good note for owners of the latest Galaxy Note 8. And while reports of practically useless<\/b>
\nWhile 2017 has generally been kind to Samsung, it ended on a not so good note for owners of the latest Galaxy Note 8. And while reports of practically useless devices have started growing, so did Samsung\u2019s silence. And when the company finally did speak out, it leaves much to be desired and wondered, almost echoing the response Samsung gave in 2016\u2019s Galaxy Note 7 exploding battery fiasco.
To be fair, the Galaxy Note 8\u2019s new battery problem isn\u2019t as life-threatening as its predecessor. The end result, however, is the same. Galaxy Note 8 owners are left without a phone to use and, in the worst case scenario, no way of recovering their precious data.
In the Galaxy Note 8\u2019s case, it is the odd result of fully draining the phablet\u2019s battery, intentionally or not. After that, the phone no longer charges and, therefore no longer turns on. Some owners have resorted to having their phones replaced, which means files stored on the device are lost to them.
After a period of silence, Samsung had this to say to PC World\u2019s German publication (translated):
And so Samsung implies that the issue isn\u2019t as widespread and only affects a small number of devices. It also doesn\u2019t respond to reports that it is replacing affected units with refurbished models. Without much to go on, users and watchers alike have suggested various theories regarding the cause of the problem, from a faulty firmware update, to the inability to operate in cold weather.
VIA: PC World<\/p>\n

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