There wasn’t a hipster in the land who wasn’t boasting about how Slack revolutionised their startup/creative collective/micro brewery/cereal café in 2016.
But now the hype is dying down over collaboration software hitting its popular stride, and me-too products like Huddle, Jive and Trello are becoming household names too, it’s time to start asking how this technology may start affecting our unified communications infrastructure.
Sahil Rehki, MD of cloud communication firm ShoreTel, goes so far as to predict collaboration will « take the lead » in unified communications this year. In line with IDC predictions of 75 per cent of IT spending going on third platform tech – that is cloud, mobile, analytics and social media – Rehki is convinced that collaboration software is here to stay.
The « decision power » end users are now gaining, leading to better ease-of-use and user experience mean the drive will continue towards genuinely useful, collaboration-based products.
