Subscribers will need to redeem the credit in the My Verizon app; it won’t be automatically applied to a future bill.<\/b>
\nAngry about Wednesday\u2019s Verizon outage? To make up for it, the carrier plans on issuing a $20 credit to affected customers.
\u00ab\u00a0Yesterday, we did not meet the standard of excellence our customers expect and that we expect of ourselves\u00a0\u00bb, Verizon said in a statement. \u00ab\u00a0To help provide some relief to those affected, we are giving customers a $20 account credit that can be easily redeemed by logging into the My Verizon app to accept.\u201d
The $20 is supposed to cover \u201cmultiple days of service,\u201d according to Verizon; the outage itself lasted for about 10 hours. For perspective, AT&T offered a $5 credit for a February 2024 outage that lasted for at least 12 hours.
\u201cYou will receive a text message when the credit is available,\u201d Verizon added. \u201cThis credit isn\u2019t meant to make up for what happened. No credit really can. But it\u2019s a way of acknowledging your time and showing that this matters to us.\u201d
The $20 credit, which can be applied to a customer\u2019s monthly bill, may placate some. But we\u2019ve seen some affected subscribers demand more, citing the outage\u2019s severity and the high costs of Verizon\u2019s cellular plans. Some users are already slamming the company, arguing the credits should be automatically applied, rather than requiring the customer to redeem them. \u201cThey know a huge percent of customers won\u2019t do this and it will save them a lot,\u201d tweeted one user.
Verizon added that the $20 credit is per customer, not per line. So far, no PCMag staffers on Verizon have received the credit yet.
Although Verizon resolved the outage last night, the cause remains unclear. The incident began at around noon EST, causing numerous subscribers to lose cellular access, preventing them from making phone calls, texting, or using mobile data.
Many reported that it caused major disruptions at their jobs. \u201c Losing a full day of business $20 (credit) is insulting and degrading. As if that somehow makes up for not being able to operate at all,\u201d tweeted one user who\u2019s preparing to leave Verizon for T-Mobile.
In the meantime, for Verizon customers still experiencing connection problems, the carrier says: \u201cPlease restart your device (power down and power back on). This is the fastest way to reconnect your phone to the network.\u201d<\/p>\n