The airline\u2019s chief executive apologized for the delays and ruined travel plans of thousands of people after a global technological glitch.<\/b>
\nThe wide-scale travel disruption that British Airways blamed on a global I. T. failure continued for a second day on Sunday.
Thousands of passengers faced long lines and some were still stranded as hundreds of flights were considerably delayed out of Heathrow and Gatwick airports, even as the airline said that some of its systems had been restored .
The problems began around 7 a.m. on Saturday, at the start of a bank holiday weekend. The airline blamed \u201ca major I. T. system failure that is causing severe disruption to our flight operations worldwide.\u201d
The glitch affected the airline\u2019s check-in and operational systems, including call centers, the airline\u2019s chief executive, Alex Cruz, said in a video on Saturday.
By Sunday morning, \u201cmany\u201d of its I. T. systems had returned, Mr. Cruz said in a new video. At Gatwick, they were back to running a \u201cnear full\u201d operation, though some flights continued to be delayed. At Heathrow, the airline planned to fly all long-haul services, he said, but the \u201cknock-on effects\u201d of Saturday\u2019s disruption would lead to delays and some cancellations.
\u201cEveryone is upset, \u201d Melanie Ware, who had flown from Los Angeles and was trying to reach Venice for her honeymoon, told Sky News, according to The Associated Press. \u201cThere\u2019s people in tears.\u201d
She added, \u201cBritish Airways has ruined our honeymoon.\u201d
Mr. Cruz apologized to the airline\u2019s customers in the video on Sunday:
He advised passengers to check their flight status at ba.com\/flightstatus before traveling to the airport. He urged people not to turn up too early because terminals were still \u201cvery congested.\u201d At Terminal 5 at Heathrow, he said, passengers were not being let in until 90 minutes before their flight departure.
Some passengers had spent the night at the airport, but faced long lines to check in or rebook.
For those who left Heathrow on Saturday without picking up their bags, Mr. Cruz sought to assure them: \u201cWe have your bags, and we will look after them.\u201d He said the airline would send the bags along by courier if necessary.
He said passengers could rebook flights on alternative dates until the end of November or receive refunds.
British Airways is working to get operations back to normal, he added. \u201cWe\u2019 re not there yet, \u201d he said, \u201cbut we are doing our very best to sort things out for you.\u201d
The G. M. B. trade union suggested that the failure could have been avoided had the airline not outsourced its I. T. work. But the airline said in a statement, \u201cWe would never compromise the integrity and security of our I. T. systems.\u201d
The airline faced a similar problem in September, when a glitch affected check-in systems and caused delays at multiple international airports.<\/p>\n

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