People bought Canary devices because they offered free monitoring services. Then the company put those features behind a paywall and asked owners for $10 per month. That’s the accusation leveled against the home security startup in a class action lawsuit filed last week.
There are plenty of smart home security cameras out there, and it can be hard to differentiate between the bunch to figure out which one is best for you. Jeff Reifman of Portland, Oregon was looking for the right camera for his home and stumbled on Canary, a security startup that offered a camera with the promise of no monthly fees or subscriptions. Then, according to Reifman, the company started charging a monthly fee for features that were once free. Now he and a group of other consumers are suing.
In a class-action lawsuit filed by Reifman and other Canary customers in the United States District Court in New York, the company is accused of pulling a bait and switch.
