ANZ is working with technology company Nuance to integrate voice biometrics into its mobile apps.
ANZ is working with technology company Nuance to integrate voice biometrics into its mobile apps.
The bank plans to stage a pilot of the technology in May. The pilot will involve the bank’s staff and a number of customers and be based on the Grow by ANZ app, which offers access to insurance, banking and share trading services.
ANZ said that following the pilot it plans to implement the service in its goMoney app and then progressively roll it out across other digital services.
The voice recognition service will add an additional layer of security for transactions involving more than $1000. The bank said that previously such transactions would need to be processed in-branch or using Internet baking.
“Voice biometrics is the next step in making banking more convenient for our customers while also strengthening security,” ANZ managing director, customer experience and digital channels, Peter Dalton said.
