The bank confirmed via Twitter that a technical issue is to blame.
Double charges are reportedly leading to negative balances for Capital One customers. The bank confirmed Wednesday (Jan. 3) via Twitter that a technical issue is to blame, and its support teams are working on the problem.
We apologize that some Customers are seeing duplicate debit card transactions & experiencing long phone hold times. All hands are on deck working on a fix & Customers won’t be responsible for any fees due to this issue. For updates, login online or via the mobile app.
Debit card bank transactions have us seeing double today. Rest assured our support teams are engaged & working towards a fix. Hanging on the phone? We know the waiting game’s no fun & we apologize for the holdup. In the meantime, you can login online or via the app for updates.
Capital One is asking customers to use their mobile application for updates. Credits will be issued to affected customers as soon as possible
