Flipkart says they are aware of the matter and are looking forward to resolving it as soon as possible.
A Mumbai-based software engineer claims to have ordered an iPhone 8 via Flipkart, but in return got a detergent bar instead. Tabrej Mehaboob Nagrali, 26, informed that he made the full payment of Rs 55,000 for the iPhone 8 that he ordered on Flipkart, and was shocked to get a detergent bar after
A Mumbai-based software engineer claims to have ordered an iPhone 8 via Flipkart, but in return got a detergent bar instead. Tabrej Mehaboob Nagrali, 26, informed that he made the full payment of Rs 55,000 for the iPhone 8 that he ordered on Flipkart, and was shocked to get a detergent bar after opening the phone box. Meanwhile, Flipkart says they are aware of the matter and are looking forward to resolving it as soon as possible.
This may not surprise you. Obviously, because this is not the first time that an instance like this has been reported — of an e-commerce store delivering something else instead of what was originally ordered. Soon after Nagrali discovered that he has got a detergent bar instead of the iPhone 8 that he ordered, the Mumbai based man decided to register a case of cheating against the e-commerce site with the local police.
Illustrating the entire incident to the local police, Nagrali said that the delivery was dated on January 22, at his house in Panvel in the neighbouring Navi Mumbai. He, in all excitement, to see his iPhone 8 opened the phone box but was shocked to discover the detergent bar inside the box. Nagrali said that the full payment of Rs 55,000 for the iPhone 8 was made while placing the order itself.
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He registered a case of cheating against the Softbank-backed Flipkart valued at over USD 17 billion in central Mumbai’s Byculla police station, notes a PTI report. It is noteworthy that, in instances like this one, the smartphone manufacturer, Apple, in this case, isn’t responsible. It should be the dealer of the product who should look into the matter.
Commenting on the matter Avinash Shingte, Senior police inspector at the Byculla police station, told PTI, “Nagrali approached us with a complaint yesterday, and an offence of cheating was registered against Flipkart.”
After the cheating case was registered, the e-commerce giant was approached for a statement on the incident to which a Flipkart spokesperson said that they have a zero tolerance policy on customer trust impacting incidents. “We are investigating the incident and will resolve the matter at the earliest,” notes the Flipkart spokesperson.
