BEIJING/SHANGHAI: China’s biggest ride-sharing company apologised on Thursday over the killing of a passenger, apparently by her driver, and said it had…
BEIJING/SHANGHAI: China’s biggest ride-sharing company apologised on Thursday over the killing of a passenger, apparently by her driver, and said it had to win back the trust of users after a “tragedy” that has sparked a widespread debate on Chinese social media.
The young woman passenger was killed in Zhengzhou city last week, turning a spotlight on passenger safety as ride-sharing giant Didi Chuxing, which is valued at US$50 billion, looks to make a big push outside China’s borders.
Didi was “deeply saddened by and sorry about the tragedy”, the company said in a statement, adding that it had apologised to the family of the 21-year-old flight attendant killed en route from the city’s airport hotel to downtown.
“We need to step up to win the trust of our users. Our responsibilities in this case are undeniable,” Didi said in a statement to Reuters.
The case poses a challenge for Didi, the dominant player in China’s ride hailing market, as it takes on rivals such as Uber Technologies Inc overseas.
