Sony allegedly misled Australian consumers by telling them they couldn’t get refunds on digital games. An agency slapped the company with a $2.4 million fine.
Sony has been hit with a fine in Australia for misleading customers about its refund policy.
In a statement on Friday, the Australian Competition and Consumer Commission (ACCC) said it fined Sony Europe 3.5 million Australian dollars ($2.4 million U. S.) for not giving refunds to customers for digital game purchases that players said were faulty. The ACCC also accused Sony of refusing to provide refunds to customers for games because they requested refunds more than 14 days after purchase.
“Consumer guarantee rights do not expire after a digital product has been downloaded, and certainly do not disappear after 14 days or any other arbitrary date claimed by a game store or developer,” ACCC Chair Rod Sims said in a statement.
