Services giant given three weeks to fix it after emergency maintenance led to outage
India’s government has summoned the CEO of Infosys to explain why a tax portal built by the services giant remains a glitchy mess ten weeks after launch. The portal went live on June 8th but immediately proved so unreliable that the government was forced to revert to paper-based tax filing processes and to extend filing deadlines. Finance Minister Nirmala Sitharaman shamed Infosys with some mean tweets, then hauled execs in to explain themselves. The portal’s performance has remained imperfect ever since, leading to ongoing talks. On August 21st, Infosys took the portal down for what it described a “planned maintenance”.
