Yes, the airline is improving its technology to avoid another meltdown. But there’s something else it’s doing.
More human(s)?
I’m very excited about Southwest Airlines.
Suddenly.
No, seriously.
It’s been far too tempting to be a touch critical about the enormously unconscionable manner in which it treated its customers over the Christmas period.
Somehow, Southwest itself made it ever more tempting to be critical by presenting arguments that were, at their heart, sad, self-defensive wind.
But now, everything is changing. Can you feel it? I can feel it. A gentle breeze is blowing and it’s emerging from the minds and mouths of Southwest.
Just look at some of the very recent developments.
Southwest has just hired a software company called SureWeather to ensure the weather never affects a single Southwest flight ever again.
I apologize. That was just my excitement. SureWeather, in fact, promises: “One simple interface. A wide range of innovative deicing solutions at your fingertips.”
The company boasts: “Over 70 global airlines currently implement holdover times and other creative solutions on the flight deck using our platform.
