It appears that if a user of Apple’s new Vision Pro forgets the headset’s passcode, the reset process is a real hassle.
Owners of Apple’s new Vision Pro headset are advised to make a strong mental note of the passcode they create for their new device.
Why? Because if they forget it, it appears that the only way to start using it again is by taking the Vision Pro to an Apple retail store to get it reset. Or by shipping it to AppleCare customer support.
The same palaver may also be necessary if a bug freezes the device and you can’t get it to function again.
The surprising news comes courtesy of Bloomberg reporter Mark Gurman, who said on Monday that it seems you’ll have to visit one of the tech giant’s retail stores in the unfortunate event that you forget your Vision Pro passcode (just don’t forget your Vision Pro when you go).
“The company is telling users who forget their code — typically a series of digits — that they’ll have to bring the device to a store or mail it to AppleCare customer support if they want to get it working again,” Gurman said, adding, “Apple will then erase and reset it.
