While Intel is standing firm on not recalling its 14th and 13th Gen Core processors amid a rash of crashing complaints, it has decided to offer an additional two years of warranty coverage.
While Intel is standing firm on not recalling its 14th and 13th Gen Core processors amid a rash of crashing complaints, it has decided to offer an additional two years of warranty coverage. The extended warranty applies to retail boxed processors that already come with a three-year warranty, so the additional coverage provides insurance against lingering stability issues for a total term of five years.
“Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors”, Intel said in a statement posted to Reddit.The chip maker (not us) emphasized the two-year extension in bold. Intel went on to advise affected owners of a boxed chips to reach out to its customer support for assistance, and for users who are running into issues on a system purchased from an OEM/system integrator to reach out to the manufacturer.
