A new J.D. Power report crowns T-Mobile as the winner in its wireless call center study.
Hate T-Mobile all you want but the company must be doing something a lot of things right to be reporting the kind of earnings that it just did and coming out on top in third-party studies. According to a new study conducted by intelligence company J.D. Power, T-Mobile just notched another win.
J.D. Power surveyed 17,949 customers who got in touch with their network operator’s customer care department within the past three months. The study evaluated customer care experiences across three factors: store service; phone service; and digital service and was carried out from January to June 2024.
On a 1,000-point scale, overall satisfaction with wireless provider call centers has gone up 13 points from a year ago.
