We feature the best business phone systems, providing a simple and easy way to set-up and manage a feature-rich office phone system for every business.
The best business phone systems provide a simple and easy way to set-up and manage a feature-rich office phone system for every business. Business phone systems have been revolutionized by the move to cloud services, which allows small businesses to have access to telecoms features normally only available to enterprises. Powered by VoIP services using HD calling, these business phone systems have completely replaced legacy PBX systems for many businesses. Additionally, the rise in the use of business smartphones means these can also now be added to a modern cloud-based businesses phone system, employing BYOD (Bring Your Own Device) features though take note to apply Mobile Device Management (MDM) solutions for added security. The result is a feature-rich enterprise-grade solution which is available to any size business, small or large, and offers the flexibility to cater for office or home working. On top of all this, cloud-based phone systems offer unprecedented levels of software integrations and analytics, allowing you to maximize communications across your phone system. This also makes it easier to discover actionable insights into the customer journey and customer behavior, as well as making it simpler for sales and support to engage with customers. Here we feature the best business phone systems for the modern office. RingCentral Office is an all-in-one cloud platform for calls, audio conferencing, online fax, and SMS. It’s a powerful but flexible system that allows you to use most any mobile device to run as a softphone, and there’s good compatibility with a range of existing PBX phone hardware. As expected, there is a comprehensive set of features included as standard, including call logging, monitoring, recording, and online faxing. It also offers HD voice and audioconferencing through mobile devices, as well as team collaboration through screen sharing and HD video for both tasks as well as video conferencing. The central contact center features omnichannel routing, CRM software integrations, agent management tools, as well as actionable analytics. There are also integrations available for a large number of apps, including SalesForce, Microsoft 365, Zoho, Zendesk, Oracle and more. Pricing depends on the number of users and number of features required, with the best deals available when there are more than two users. There are also option to include the developer network which allows access to APIs to make for a truly integration phone system. Ooma Office is an internet-based business phone service which aims to deliver a big business phone experience to small businesses. Ooma might not be overflowing with the kind of bells and whistles you might find with some VoIP services, but it presents itself as a solution for smaller firms with tighter budgets, and is positioned very well in this respect. There is a lot of functionality provided for a relatively modest outlay per user per month. There’s no fuss – you get all the features with that one subscription plan – and what’s more the system is easy to set up and get going with.
