Chicago Mayor Lori Lightfoot, along with Chicago’s BACP and Consumer Counsel offices, filed two lawsuits against DoorDash and Grubhub on Friday. The lawsuits cite multiple deceptive advertising…
A hot potato: Many diners have embraced the use of delivery services such as DoorDash and Grubhub to overcome everything from busy schedules to global pandemics. While these businesses provide a much-desired service to the public, Chicago’s Business Affairs and Consumer Protection (BACP) office has filed charges against the delivery services for infractions such as deceptive advertising, call routing, and charging misleading customer fees. Chicago Mayor Lori Lightfoot, along with Chicago’s BACP and Consumer Counsel offices, filed two lawsuits against DoorDash and Grubhub on Friday. The lawsuits cite multiple deceptive advertising and charging practices resulting in both real and potential damage to the reputations of unaffiliated restaurants as well as deceptive charging practices designed to hide various fees and charges to both restaurants and consumers.
