As automation evolves into hyperautomation over the coming years, it will be prerequisite for success and continued innovation. But how can organizations implement it at scale?
The digital imperative is becoming even more urgent as the world emerges from the pandemic. Consumers and employees want their digital experiences to be even faster and more personalized than ever before. Against this backdrop, digital transformation will remain a major priority for organizations in 2022 and beyond – and automation will become increasingly critical to their ability to deliver. In fact, according our research 96% of IT and business decision makers say automation will significantly benefit their organization in the future. Robotic Process Automation (RPA) is one of the most common examples of these capabilities already in use by today’s organizations. Deloitte found 93% of business leaders expect to be using RPA by 2023. However, these leaders’ efforts to automate more processes will have only limited impact if they are not scaled beyond a series of disparate use-cases. Rather than taking a case-by-case approach to automation projects, organizations should be looking to expand its use across the entire enterprise – known as hyperautomation. This can be achieved through the reuse of key processes and the deployment of multiple, integrated technology capabilities – such as low-code platforms, machine learning engines, and RPA solutions. The benefits of hyperautomation are far-reaching, from freeing up employee time from manual work and enabling them to create more connected customer experiences, to fueling the rapid launch of new digital products and services.
