The Japan Times writes that Nintendo has been receiving praise from social media users for updating its customer service terms and conditions in October to include a.
A hot potato: Buying an expensive device only to find it breaks within days would make anyone angry at the manufacturer, but taking your rage out on its employees isn’t helpful. Nintendo Japan is taking a stand against abuse directed at its workers by refusing to repair or replace items if a person acts in an abusive way or makes an unreasonable request.
The Japan Times writes that Nintendo has been receiving praise from social media users for updating its customer service terms and conditions in October to include a new section on harassment by customers.
The company’s Japanese arm has asked customers to refrain from using any actions that go beyond what is socially acceptable as a means of fulfilling a request. These include
If Nintendo deems any of these actions have taken place, it could refuse to replace or repair a faulty product.
