If your Netflix app keeps crashing on Roku, you may worry you’re binge-watching session is over, but there are some simple solutions.
The Roku platform is one of the most popular TV interfaces on the market, available both through the company’s affordable set-top boxes or built into TVs from companies like TLC and Hisense. It’s a simple-to-use platform with Roku’s robust streaming app store that includes top services like Netflix, Hulu, and Disney+. However, as with any tech product, errors sometimes occur. Many users have at times reported issues with the Netflix app, such as repeated crashes or freezes.
If your Netflix app keeps crashing on Roku, you may worry you’ll never get to see what happens on the next episode of your latest binge-watch. However, most of the time, these issues are relatively easy to solve by following a few simple troubleshooting steps. Here’s a comprehensive guide to working it out, so let’s walk through why your Netflix app might be crashing and what you can do to get back to catching up on “Stranger Things.” And while we’re focusing on the Netflix app, these steps should work for any Roku app that’s experiencing issues, including other streaming apps like Hulu or Apple TV+.Reboot your Roku and clear the cache
If Netflix is crashing on your Roku device, there are a couple likely explanations. The first is that something is wrong with the app, such as an error caused by temporary cache files, while the second is that something is wrong with your Roku, most likely on a software level. Therefore, your first line of attack to solve the problem should be to do a simple reboot of your Roku. This will flush the memory and end all active processes, which may resolve the issue causing Netflix to crash.
To reboot your Roku device, use your Roku remote go to Settings, select System, then select System Restart. You’ll be prompted to select Restart, then your device will turn off and on again. This can take up to a minute. If that’s not possible for some reason, you can also reboot your Roku by unplugging it from power (or unplugging your TV, if you’re using a Roku TV), waiting about one minute, then plugging it back in and turning it on with the power button on your remote.
