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Microsoft using AI to tackle community safety in voice chats, but there's still a long way to go

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Microsoft is utilising AI to assist with identifying harmful content and ensure the gaming community is kept safe when …
Microsoft is utilising AI to assist with identifying harmful content and ensure the gaming community is kept safe when playing games online.
In a blog post for its Xbox Transparency Report, the company reiterated its “advancements in promoting player safety” and “commitment to transparency”, as well as its “progressive approach to leveraging AI”.
There are two specific ways in which AI is being used: auto labelling and image pattern matching.
The former uses AI to identify harmful words or phrases from player reports, allowing community moderators to quickly sort out false reports and focus on the most critical instances.
The latter similarly uses image matching techniques to rapidly identify and remove harmful and toxic imagery.
The use of AI here follows last year’s introduction of a new voice reporting feature, which allows Xbox players to capture video clips of in-game voice chat to submit to the Xbox Safety Team for review.

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