Even though it is obvious that Teslas do not use gasoline, the customer had difficulty convincing Hertz customer service reps to reverse the charge. the company finally.
WTF?! Earlier this month, Hertz charged a customer almost $300 for not returning his rental car with a full tank. It’s a standard practice with vehicle rentals and moving truck companies. However, in this case, the car was a Tesla.
Even though it is obvious that Teslas do not use gasoline, the customer had difficulty convincing Hertz customer service reps to reverse the charge. the company finally apologized for the incident and refunded the customer, blaming a systems error.” However, this happened only after auto enthusiast magazine The Drive reported on the fiasco. The spokesperson said the company fixed the glitch.
Most would have written it off as a one-time anomaly, except that since publishing the story, The Drive received several other complaints of similar billing problems.
