Aside from offering free repair, Microsoft will also reimburse those who had paid to get the cracked display on their Surface Laptop 3 replaced.
Over the past few months, multiple Surface Laptop 3 users have complained about a weird issue – their laptop’s screen cracked without any external damage or fall that they could remember. Affected users shared images of a hairline crack appearing on the screen without any accidents happening whatsoever.
Well, Microsoft has now taken cognizance of the spontaneously cracking Surface Laptop 3 display issue and is offering free repair for all units. Additionally, users who have paid for a screen replacement after noticing a similar issue can apply for a reimbursement.
In a post on the official Microsoft support forum, the company mentions that it has investigated claims of cracked Surface Laptop 3 screens. After going through the complaints, Microsoft has arrived at the conclusion that “a hard foreign particle may cause a hairline fracture in the glass that may seem to appear unexpectedly or without visible cause.
