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Don’t bother trying to call Facebook.
If you dial either of the Palo Alto-area phone numbers for the social media mega platform, (those are 650-543-4800 and 650-308-7300, for the record), you’ll get a recording.
It will talk you through a series of menus, with each option directing you to send an email to an appropriate account. These include press@FB.com for media inquiries and records@FB.com for law enforcement concerns. For press inquiries you are able to leave a voicemail if you want to avoid the email queue.
But if you hit 1 for customer service? The recording will direct you to click the word “Help,” saying that it’s “at the bottom of any Facebook page.” Here’s the thing: it isn’t. In fact, if you’re on your main Facebook feed, there is no “bottom” of the page.
