Your next call might be handled by your own digital AI receptionist.
AT&T is taking on phone scammers in a new way – with a digital AI assistant that can answer your calls for you.AT&T tests new AI digital receptionistHaving AI screen calls is quickly becoming the norm, and AT&T is also stepping into the game. The carrier is piloting a new digital receptionist, rolling out to select customers throughout the year.AT&T already offers tools like its ActiveArmor spam and scam filters, but this experiment takes things further. Instead of just blocking sketchy numbers, the digital receptionist actually talks to callers to figure out what’s going on.The digital receptionist can handle incoming calls and filter out spam, so customers spend more time talking to the people they actually want to reach. | Image credit – AT&TIt uses advanced voice-to-voice tech and agentic AI to screen calls, powered by large language models (LLMs) that process speech, generate responses, and turn them back into natural-sounding audio. AT&T says it’s designed to feel as quick and natural as talking to a human.This is just a taste of what AI agents could do with your phone to make your life easier. Eventually, a future AI agent could autonomously connect you to make reservations at the hottest restaurant.
