Don’t mess with China and its growing cadre of powerful luxury consumers. That’s the lesson Dolce & Gabbana learned the hard way when it faced a boycott after Chinese netizens expressed outrage over what were seen as culturally insensitive videos promoting a major runway show in Shanghai and
Don’t mess with China and its growing cadre of powerful luxury consumers.
That’s the lesson Dolce & Gabbana learned the hard way when it faced a boycott after Chinese netizens expressed outrage over what were seen as culturally insensitive videos promoting a major runway show in Shanghai and subsequent posts of insulting comments in a private Instagram chat.
The company blamed hackers for the anti-Chinese insults, but the explanation felt flat to many and the damage was done. The Milan designers canceled the Shanghai runway show, meant as a tribute to China, as their guest list of Asian A-listers quickly joined the protests.
Then, as retailers pulled their merchandise from shelves and powerful e-commerce sites deleted their wares, co-founders Domenico Dolce and Stefano Gabbana went on camera — dwarfed against the larger backdrop of an ornate red wall-covering — to apologize to the Chinese people.
“We will never forget this experience, and it will definitely never happen again,” a solemn-looking Gabbana said in a video statement posted Friday on social media.
The apology video, and the sharp public backlash that demanded it, shows the importance of the Chinese market and the risks of operating in it. More broadly, it highlights the huge and still-growing influence of China, a country that cannot be ignored as it expands economically, militarily and diplomatically.
These trends are intertwined in frequent outbursts of nationalist sentiment among consumers who feel slighted by foreign brands or their governments. It’s not the first time a company has apologized, and it surely won’t be the last. Mercedes-Benz did so in February for featuring a quote by the Dalai Lama on its Instagram account.
For Dolce & Gabbana, it could be mark the end of its growth in China, a market critical to global luxury brands that it has cultivated since opening its first store in 2005 and where it now has 44 boutiques.
“I think it is going to be impossible over the next couple of years for them to work in China,” said Cary Cooper, a professor of organizational psychology and health at Manchester University in England. “When you break this kind of cultural codes, then you are in trouble. The brand is now damaged in China, and I think it will be damaged in China until there is lost memory about it.”
That could shake Dolce & Gabbana’s financial health. The privately held company does not release its individual sales figures.
