The three major airlines are trying to entice more people into flying as they press lawmakers for more financial aid.
American Airlines, United Airlines and Delta Air Lines all say they are dropping unpopular $200 fees for most people who change a ticket for travel within the United States. United was the first to announce the change on Sunday. «When we hear from customers about where we can improve, getting rid of fees is often the top request,» United CEO Scott Kirby said in a video. Delta and American almost immediately followed suit, informing customers Monday afternoon that the airlines will eliminate change fees on most tickets purchased for travel within the US, effective immediately. «We want our customers to book and travel with peace of mind, knowing that we’ll continue evaluating our policies to maintain the high standard of flexibility they expect,» Delta CEO Ed Bastian said in a statement. Under pressure from its competitors, American shortly after also cancelled its $200 change fees for most tickets on domestic and short-haul international flights. «In a world that’s constantly changing, American is resolute to our purpose of caring for customers at all points of their travel journey,» said American’s Chief Revenue Officer Vasu Raja. «American is offering more flexibility and ease than ever before, should travel plans change,» Raja added.
