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Flight cancellations: The airline industry has one job, but it’s failing miserably this weekend

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Memorial Day travel has been dominated by flight cancellations this weekend, which have piled up around the country.
As the flight cancellations mounted heading into what was expected to be the busiest Memorial Day weekend for travel in two years, an employee at hard-hit Delta Airlines got into what looked like a testy exchange with a customer on Twitter.
“Waiting for Daisy at @Delta to make things right? !? ! What is happening??? @delta??” tweeted Twitter user @ocarroll51 on Friday night. Per CBS News, more than 1,200 US flights were canceled as of Saturday afternoon. Delta was performing the worst on that score among US airlines, with some 9 percent of its operations (more than 240 flights) eliminated for the day. Moreover, Delta’s largest hub at Hartsfield-Jackson International Airport in Atlanta is having an especially tough time, it seems. Five percent of all Delta flights there were canceled, with 7 percent delayed. The Delta employee on Twitter, meanwhile, was apparently in no mood to go soft on the frustrated customer, as you can see in the exchange below:
After being implored by the Delta employee to “calm down,” the Twitter user continued: “Calm down? Been on hold for over 2 hours, Daisy.

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