16-year-old feature request to fix it judged so hard it doesn’t offer bang for buck – to Atlassian
After The Register covered the eleven years and counting wait for Atlassian to deliver custom domain names for its cloudy products, readers pointed out an even older open request: CONFCLOUD-7247 was filed on November 1st, 2006 and asks the software upstart to allow changes to the author of an existing page of its Confluence corporate Wiki.
As explained in the comments on the CONFCLOUD-7247 thread, changing authors matters because users assume the person listed as the creator of a document is the best contact for queries or comments.
One commentor expressed their discomfort with that arrangement as follows:
Others point out that when importing content into Confluence, authorship of all the documents sucked into they system is assigned to whoever added the content. That leaves some admins described as the authors of documents they have nothing to do with, and users unsure of who wrote a document.
Which all seems very inconvenient, so we asked Atlassian why the request has not been addressed for 16 years!
„As avid users of our own products, we hear customers in their frustration with a ticket being kept open for 16 years,” an Atlassian spokesperson replied by email, adding: “Following our company value of ‘Open Company, No Bullshit’” we publicly capture our customers‘ voices and hold ourselves accountable for feedback on products.
