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Southwest Airlines is offering free rebooking, full refunds and to even cover travel expenses as the company tries to recover from its disastrous week that saw thousands of flight delays and lost luggage.
The services were announced by Chief Commercial Officer Ryan Green during a video message Wednesday night — the company’s second executive to issue an apology in as many days after the superstorm.
Southwest is the only airline that hasn’t recovered from the Arctic-like conditions that blanketed the nation beginning last weekend.
“You know by now all of the flexibility and planning that we put in place to deal with the storm just wasn’t enough,” Mr. Green said in the video posted on Twitter.
The Dallas-based airline is offering customers with flights originally scheduled through Jan.
