The tech giant is testing an animated character who would provide customer support.
Microsoft has been adding artificial intelligence to nearly all its products, from Bing search to PowerPoint. Now it’s testing AI for customer support on its Xbox.
« We are testing an Xbox Support Virtual Agent, an internal prototype of an animated character that can query Xbox Support topics with voice or text, » Haiyan Zhang, general manager of Gaming AI at Xbox, told CNET in an emailed statement.
The animated character would take information from existing Xbox Support pages to provide answers to questions players ask, Microsoft says.
The chatbot could also process refunds for games, according to an earlier report by The Verge. Microsoft has eagerly adopted AI
The move marks another way Microsoft is incorporating AI into its product offerings.
