Some T-Mobile reps are no longer proud of working for T-Mobile.
The continuing battle over T-Mobile management demanding that reps use the T-Life app is really getting to one T-Mobile District Manager (DM). A DM just wrote on Reddit that his entire district is losing the special cash bonus that is known as «spiffs» for the month of July. Why? Well, it seems that the reps in this district were not in compliance with the required usage of the T-Life app.
It’s bad enough that T-Mobile has monthly goals called «metrics» that lead reps to do illegal things like add extra lines, insurance, chargers, cases, screen protectors, insurance, and more to customers’ invoices without consent. Now, the carrier seems to be planning to lay off reps, close retail stores, and have customers use T-Life to handle all transactions. Right now, depending on the region, we’ve heard that T-Mobile salespeople are supposed to use T-Life on 60% to as many as 90% of their transactions.
The DM who posted his plight on Reddit asked, «How are we supposed to explain to our Reps that because of a lack of usage of an app that barely worked on the sales end in July (and still barely now) they’re going to lose upwards of a couple hundred dollars with ZERO notice that this was a possibility??»
We’ve criticized the use of metrics before, and if you believe that none of this matters to you because the customer isn’t getting hurt, guess again.
