The Apple Store site shows some T-Mobile subscribers receiving less than half of the amount for their trade-in as promised.
There will be plenty of screaming, cursing, and aggravation today as the new iPhone 17 series becomes available for those looking to pre-order one of the new phones. According to early reports, the new models are seeing heavy demand compared to the tepid response seen with last year’s iPhone 16 line. As we pointed out last Tuesday when Apple introduced the new handsets, the „Big 3“ carriers have special deals for the new iPhone 17 line, including some that offer big discounts with a trade-in.
On social media, T-Mobile subscribers are saying that on Apple’s website, they are receiving the wrong amount of credit for their trade. On Reddit, a subscriber with the username „armendegga“ wrote, „Just fyi – went through the order. It’s still not showing the corrected price of $1100 off… I reached out to T-Force to make sure it’s a glitch and will still receive the full credit. Otherwise I’ll cancel the order.“
To make sure that he would receive the correct amount of credit for his trade-in, the T-Mobile subscriber contacted the carrier’s elite customer service crew, T-Force, and received a message back stating that the customer is entitled to the $1,100 credit he expected instead of the incorrect $520 posted on the Apple Store website.
