The City of Chicago filed lawsuits against the meal delivery juggernauts over allegations that they « harm restaurants and mislead consumers. »
Chicago took what it described as « the first comprehensive law enforcement actions against meal delivery companies in the United States » by suing Grubhub and DoorDash « for engaging in deceptive and unfair business practices that harm restaurants and mislead consumers. » The city said in a press release that it has some complaints about how both companies do business. Some of the practices in question, such as advertising delivery options for restaurants that don’t offer them or misleading consumers about how much their order will cost, are common to both platforms. But the city also cited a few practices unique to one platform or the other. Here’s what Grubhub allegedly did to attract Chicago’s ire: And here’s what DoorDash was accused of doing: It seems that Grubhub and DoorDash continuing to engage in these practices during the COVID-19 pandemic helped spur Chicago into action.
