Check out how you can create and configure an OTRS instance using MariaDB and Apache for an open source ticket request system solution.
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OTRS is a free and open source ticket request system software that can be used for customer service, help desk, and IT service management. It is simple, easy to use, flexible and web-based ticketing system. OTRS is a cross-platform application and supports all the popular operating systems like, Windows, Linux etc. OTRS is written in Perl, supports MySQL, MariaDB, PostgreSQL and can be integrated with LDAP.
In this tutorial, we will install OTRS on Ubuntu 16.04 with an Alibaba Cloud Alibaba Cloud Elastic Compute Service (ECS) instance.
A fresh Alibaba cloud instance with Ubuntu 16.04 server installed.
A static IP address 192.168.0.103 is configured on the instance.
A Root password is setup on the server.
First, log in to your Alibaba Cloud ECS Console. Create a new ECS instance, choosing Ubuntu 16.04 as the operating system with at least 2GB RAM. Connect to your ECS instance and log in as the root user. Once you are logged into your Ubuntu 16.04 instance, run the following command to update your base system with the latest available packages.
Before starting, you will need to install Apache and MariaDB to your system. You can install them with the following command:
Once all the packages are installed, start Apache and MariaDB service and enable them to start on boot time using the following command:
By default, MariaDB is not secured.
