Microsoft can fill usability gaps with a few fixes.
Microsoft has revolutionized work for decades now. It’s thanks to them in part that so many organizations have continued to function despite the chaos of a global pandemic. Modern knowledge workers rely on Windows devices to communicate, collaborate, and simply work from anywhere; they are the backbone for the modern digital workplace. Indeed, research tells us that an overwhelming 90% of IT roadmaps are defined by Microsoft updates, policies, and technology. Yet as a Microsoft user and expert, I can’t help but reflect on the gaps in Windows devices that have a negative impact on their users’ digital experiences. Not only that, they have also caused some of the worst security breaches and cost companies millions to maintain. And so, herein are my personal five asks of Microsoft to make a good experience, great. Just the thought of ransomware is enough to cause IT teams endless sleepless nights. I suspect that insomnia may be due to the excessive toll it takes on them to simply get patches out; unbelievably, it can take companies up to four months to patch vulnerabilities.
