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Fans waited an extra year for the U.S. Open. Then they waited some more.

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As the first tennis balls were struck in earnest at the U.S. Open on Monday
As the first tennis balls were struck in earnest at the U.S. Open on Monday, thousands of frustrated tennis fans waited patiently to get inside for the first time in two years, stuck in a human traffic jam that left many feeling angry and sick in the hot sun. When Madison Keys hit the first serve to her friend Sloane Stephens inside Arthur Ashe Stadium shortly after noon, there was hardly anyone there to see it. By the time Stephens held on to win,6-3,1-6,7-6 (7), the world’s largest tennis arena was packed, but only after fans made their way through the backlog to catch the end of a captivating opening match. It was an agonizing way to welcome back fans to the U.S. Open after a year off. But from a tennis point of view, it was a riveting kickoff to the tournament, with a rematch of the 2017 women’s final, which Stephens also won. “It seems like it was a hundred years ago, not just four,” Keys said. “Yeah, the world is obviously a completely different place now as far as regular life goes. But then also with tennis, a lot has changed.” The biggest change for the 2021 tournament is that the fans are in the stands. They had been excluded from the 2020 tournament because of the coronavirus pandemic. But it took many of them a lot longer to get back inside than they expected. “It’s ridiculous,” said Betty Gruber, a fan from Chelmsford, Mass. “And then they let hundreds of people go right past us. I’m 82, and there are kids here and people who need to use the bathroom. It is very poorly organized.” In the end it took more than two hours to clear out the backlog of people trying to enter. Some were lined up at the South Gate, joining the back of the queue hundreds of yards away, beyond the giant globe monument.

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