GoTranscript is a UK-based transcription service that offers a wide range of specialist transcription and languages other than English.
Before we talk about GoTranscript, we need to outline how we assess these services. Our series on transcription services apps evaluates the features, pricing options, competition, and overall value of using each service. However, these are not hands-on reviews since evaluating a service based on a single performance would be highly subjective. Because this is a human-based solution, how good any transcription will be is based wholly on the efforts of a few individuals and their performance on a specific day. All these companies aim to provide a level of service, but it’s for their customers to evaluate if their work is appropriate. What we also consider is how the company is considered not only by its customers but also by its employees. As critically, it is those who provide the service. More satisfied employees often do better work or go that extra mile, and conversely, unhappy ones don’t. Where GoTranscript is slightly different from many of the larger companies in this sector is that they’re based in the UK, where it has developed a small but satisfied customer base. Does GoTranscript have the magic recipe for delivering a high-quality and affordable service without exploiting those that provide the transcriptions? The price of transcription via GoTranscript is remarkably low, even by this cut-throat sector’s standards. The pricing model is more complicated than we’d want, but it is reasonably easy to follow. The starting point is how rapidly you need the transcription, with 6-12 hours being the fastest, followed by a business day, three and five days. These cost £1.92, £1.00, £0.85 and £0.69 per minute for basic English transcription, which works out at $2.50, $1.30, $1.11 and $0.90 based on the Dollar exchange rate at the time of writing. This can increase in cost if you want full verbatim transcribing, there are more than two speakers, audio quality is low or heavy accents are used, captions are required for video, timestamping and also if the language is other than English. As a rule, a low-quality audio file or one that contains very challenging accents is charged at an extra $0.20 per minute, but the work is carried out by more experienced transcribers. Reductions can be made for bulk orders, reducing the 5-day service to just £0.
