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Twitter Inc., the social network being overhauled by new owner Elon Musk, has frozen some employee access to internal tools used for content moderation and other policy enforcement, curbing the staff’s ability to clamp down on misinformation ahead of a major US election.
Most people who work in Twitter’s Trust and Safety organization are currently unable to alter or penalize accounts that break rules around misleading information, offensive posts and hate speech, except for the most high-impact violations that would involve real-world harm, according to people familiar with the matter. Those posts were prioritized for manual enforcement, they said.
People who were on call to enforce Twitter’s policies during Brazil’s presidential election did get access to the internal tools on Sunday, but in a limited capacity, according to two of the people. The company is still utilizing automated enforcement technology, and third-party contractors, according to one person, though the highest-profile violations are typically reviewed by Twitter employees.
San Francisco-based Twitter declined to comment on new limits placed on its content-moderation tools.
Twitter staff use dashboards, known as agent tools, to carry out actions like banning or suspending an account that is deemed to have breached policy. Detection of policy breaches can either be flagged by other Twitter users or detected automatically, but taking action on them requires human input and access to the dashboard tools. Those tools have been suspended since last week, the people said.
