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Ticketmaster is on the defensive against mobs of angry Swifties calling out its disastrous ticket sale for Taylor Swift’s upcoming „The Eras Tour.“
„We want to apologize to Taylor and all of her fans — especially those who had a terrible experience trying to purchase tickets,“ Ticketmaster wrote in a tweet Friday night. „We feel we owe it to everyone to share some information to help explain what happened.“
The tweet linked to a blog on the company’s website, which provides a beat-by-beat explanation of everything that’s happened since tickets went on sale Nov. 15, but also doesn’t appear to offer solutions for mending the chaos.
„We’re working to shore up our tech for the new bar that has been set by demand for the Taylor Swift | The Eras Tour,“ Ticketmaster wrote. „Once we get through that, if there are any next steps, updates will be shared accordingly.“
In the post, the company again emphasized „unprecedented“ demand for tickets and seemed to place blame on a „staggering number of bot attacks as well as fans who didn’t have codes“ in what led to lengthy wait times, glitches, and website outages on Tuesday.
„Never before has a Verified Fan onsale sparked so much attention — or traffic.
