Intel just upped its warranty to five years, ramping up damage control efforts
Intel has made a further move in damage control over the issues with 13th-gen and 14th-gen processors suffering from instability and crashing, announcing that the warranties of CPUs from these generations have been extended by two years.
As per a statement from Intel’s Communications Manager, Thomas Hannaford, all Raptor Lake and Raptor Lake Refresh CPUs now have a five-year warranty period, rather than the standard three-year warranty.
Hannaford writes: “Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th-gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th-gen desktop processors.”
“In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th-gen desktop system:
“For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
“For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.
“At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.”
Note that the warranty is only being extended to five years for boxed processors, as stated in the first paragraph.Analysis: What should you do if you own one of these CPUs?
There are a few points to note here in terms of what action you might want to take. If you have bought an Intel CPU from these generations and are having any issues with instability on a continual basis (the odd fleeting crash can happen to any PC), we’d immediately contact Intel as advised above for boxed products, or the firm you bought your PC from if the processor came in a prebuilt computer.
Quite simply, get your CPU replaced, although you’ll likely have to jump through some hoops with Intel support in terms of checking and diagnosing the chip.
