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Global Capability Centres (GCCs) in are redefining the global technology landscape. Once seen as cost-efficient offshore service centres, they have evolved into critical innovation hubs, bridging continents and cultures, transforming tech strategies, and propelling companies into the future. To fully harness the potential of emerging technologies amid the rapid transformation within the industry, it is crucial for GCCs to implement various interventions at both the technological and talent levels. By utilizing advanced generative AI-powered solutions, technology partners can help GCCs reinvent, revitalize, and responsibly enhance their business growth. Today, India’s GCCs are investing reasonably in digital transformation, pushing the boundaries of global research and development (R&D) boundaries, and leading advancements in artificial intelligence, cloud computing, and data science. The perception of GCCs as merely low-cost service hubs is outdated. The real narrative focuses on their evolution into centres of high-value innovation and strategic influence. The era in which cost savings were the primary objective has passed. Today, GCCs act as strategic contributors, driving organizational growth through advanced technologies and making a global impact.In the fast-evolving digital transformation landscape, GCCs in banking, financial services, insurance (), telecommunications, and manufacturing are rapidly innovating and improving operational efficiency. For instance, in the BFSI sector, advanced AI and automation technologies help optimize customer interactions and ensure regulatory compliance. On the other hand, agile cloud and network solutions facilitate faster service delivery and create scalable infrastructure in telecommunications. Additionally, in manufacturing, and predictive analytics lead to smarter production processes and greater supply chain efficiency. Such partnerships will empower GCCs to excel in a digital-first environment, driving substantial results across their business units.GCCEngineering, Research & Development (ER&D), and (BPS) are two of the largest service lines within (GCCs) in India, delivering significant value to global businesses. Indian GCCs are now engaged in advanced R&D activities across various sectors, enabling rapid prototyping, product localization, and cutting-edge research. With a vast talent pool, these centers are well-positioned to lead in emerging fields such as autonomous systems, the Internet of Things (IoT), and AI-driven product engineering, assisting global companies in reducing time-to-market and optimizing R&D costs.
