An AT&T customer says that their phone was used by a representative for posting a review without their permission.
An AT&T customer has narrated an incident that serves as a reminder to stay vigilant when you visit carrier stores, particularly third-party locations.
Blazing_Bee visited Prime Communications, the largest AT&T authorized retailer to trade in their old phone. The assistant they were served by helped with the resetting process.
I visited an AT&T (authorized retailer) store on 3/12 after work to trade in an old phone. I needed to reset the phone still before giving it to them so the rep there was helping with this process. While we were getting it ready to be reset I asked them if they could check info on my account and that I wasn’t sure where to find it on the app so he asked me to open it up and he would show me. I handed my phone to him for him to locate what I needed. He guided me to enter in the password on the phone I was trading in. He showed me one of my lines from my phone and then said he was going to pull up the other one while I continued to type in the password on the trade in. He lied about what he was doing telling me that he was just pulling up the other line, but in fact while I was trying to get the phone reset, he proceeded to get on my google app and post a review for the store under my name. When they handed their phone to the store employee to check some account information they couldn’t locate, they were asked to enter their password and unlock the device. The representative distracted them by showing them one of their lines and telling them he was going to pull up the other one.
After creating the illusion that he was retrieving account information and diverting the customer’s attention to the phone unlocking process, he quickly used their new device to go to their Google app and post a review for their store under their name.
