Simple, cost-effective voice calling
Ooma Office is a small business-focused voice over IP (VoIP) service that doesn’t make calls and meetings more complex than they need to be. It’s easy for admins to set up and for team members to start using without much training. Ooma Office’s simplified feature set allows for affordable pricing, too. That said, the lack of advanced reporting tools, AI features (such as automatic transcription and call summaries), and call center capabilities (such as call barging and whispering) means it falls short of top competitors. Intermedia Unite and RingCentral RingEX offer all those features and more, so they are our Editors‘ Choice winners for VoIPs. But Ooma Office definitely has its place for businesses that just want the basics, as evidenced by it earning our Business Choice award for 11 years running.How Much Does Ooma Office Cost?
As mentioned, Ooma Office caters to small businesses that don’t need especially complex features. Its price plans reflect that focus.
The base Essentials plan ($19.95 per user per month) includes basic features such as call blocking, extensions, unique numbers for each user, unlimited calling to Canada, Mexico, Puerto Rico, and the US, virtual faxing, and a virtual receptionist. This tier limits you to 10 people per conference call. You get one toll-free number that can handle 500 minutes of inbound calls per month.
Upgrading to the Ooma Office Pro plan ($24.95 per user per month) gets you call recording, texting (250 messages per month), video conferencing, and voicemail transcription. This tier also unlocks integrations with Google’s and Microsoft’s calendar apps. Calls and video meetings support up to 25 participants at this level.
The top-end Pro Plus tier ($29.95 per user per month) adds features such as hotdesking (you can use any desk phone with your Ooma Office account) and call queues (the software automatically puts a call on hold until someone at your company answers). You also get access to far more integrations across the accounting, CRM, and help desk categories.
If you want to spend less, an X1 plan from 8×8 Work goes for just $15 per user per month. It includes basic voice calling features and can integrate with Microsoft Teams. Its X2 plan ($25 per user per month) adds faxing, texting, and video meetings with up to 500 active users. 8×8’s top-end plan is considerably more expensive.
Ooma Office generally costs less than RingEX and Unite. However, those services provide extra features for the money and are more lenient with participant limits. RingEX’s entry-level Core plan ($30 per user per month), for example, offers AI features (real-time call transcriptions and summaries of video meetings), text messaging, unlimited domestic calling, video chats for up to 100 people, and text messaging.
