Zendesk is a versatile CRM software provider which comes with a wide range of products suited to the needs of different businesses.
Zendesk is a popular customer relationship management (CRM) software provider. It offers a range of products with solutions for businesses of all sizes. For us, its versatility and great selection of use cases makes Zendesk stand out above the competition. Additionally, Zendesk comes with a powerful free trial that allows you to test its software out before committing to purchasing. And, the fact that it’s used by major businesses like Uber, Shopify, and Slack should speak for itself. Zendesk offers seven different software programs designed to streamline different aspects of the CRM process. It also comes with three package options for users who want to take advantage of its suite of products. While it’s impossible to cover everything here, we’ve looked closely at a few of Zendesk’s most noteworthy plans. Zendesk Basic Modules Zendesk’s seven base modules come with specific features designed for specific applications. Prices for each module vary significantly, ranging from $0 to $199 per agent per month according to the number of tools you need. The Guide program is designed to help you build a knowledge base and deliver automatic answers to customer queries. Chat and Talk come with tools to help you manage online live chat and phone support respectively. Sell includes powerful sales software to advance your business, Explore comes with powerful analytics tools, and Gather allows you to create your own community forum. Finally, the Connect package is custom priced and includes different features according to your needs. Zendesk Support The Zendesk Support package is designed to help you track and manage customer support queries. It comes with five different subscription options, with prices ranging from $5 to $199 per month. All plans come with Lite versions of the Chat, Talk, and Guide modules, which you can upgrade at an extra cost. Zendesk Suite The Zendesk Suite comes with everything in the corresponding Support package, along with a range of extra features.
